PDA's

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IMPACT takes the next step in technology with the SmartPhone

IMPACT is excited to announce the launch of our Sprint SmartPhone Program! We are changing the way we do business. We are making changes to enable us to be more efficient, effective and provide better service to our customers! The SmartPhone Program is the beginning of the transition from a paper based environment to a business model that is driven by technology. The SmartPhone is a hand held computer that allows our bike technicians to report their work immediately upon completion. This enables IMPACT to get real-time data on work completed out in the field, while simplifying the process for the technicians. How does this simplify the process for technicians? You will no longer have to complete the cumbersome service visit worksheets. You will now have the ability to immediately document the information through your SmartPhone in a fraction of the time. In addition, it eliminates the need to mail the service visit worksheets into the corporate office. So, the SmartPhone will save you time! During the initial phase of the device launch, technicians will be able to enter their service visit worksheet data and contact their District Manager and other technicians using the Sprint Network. We are also planning on adding additional features including the ability to order parts through the device, email, instant messaging and Sign In/Sign Out capabilities in the future. We have already started a pilot program and have technicians using the devices with positive results. Brian Bergman's district, along with others in the west coast region, have been the first to test the Smart-Phones. Brian says. “We are happy to be moving in this direction. This change will ultimately help us provide better service in the stores and make life easier for our technicians.  When asked how he likes using the SmartPhone, KenDileva, a technician in D501, said, “I love it! It is the best thing this company has come up with in a longtime. It is simple to use and makes payroll easier and quicker. The Smart Phones will be rolled out to the rest of the country over the next several months. Be on the lookout for additional information from your District Manager on the deployment and training on the phones in your area.